B&W Productions · Crew Training · Module 14

Kit Care

Kit that is looked after works on show day. Kit that is not looked after fails in front of the client. This module is the habits that keep it working: counting kit out and back, loading the truck, cleaning, storing batteries and gas, tagging faults and keeping the maintenance schedule. Every crew member owns it, not just the one who packs the truck.

B&W Productions · Proper Planning, Prevents Poor Performance Download the PDF booklet
Watch the two-minute narrated summary first, then work through the lessons and the quiz.

01Why kit care pays

Every speaker, cable and mixer on the truck was bought with company money. It only earns that money back if it works, show after show. Looking after it is not a chore for the warehouse staff. It is part of your job on every event, from the first case you open to the last one you latch.

SMALL SHORTCUTunlatched case · drink on desk DAMAGEnobody notices, nobody tags it DEAD BOXon show day, at 8 pm CLIENT SEESa failed event THE FIX COSTS MINUTES AT THE START OF THE CHAIN. IT COSTS THE JOB AT THE END.
Most show-day failures start days earlier as a small shortcut. Care is cheapest at the left end of the chain.
Replacement cost

A dropped speaker or a drowned mixer is a new purchase, not a repair. That money would otherwise buy new kit or pay for the next job.

Show-day failure

A dead box at 8 pm has no fix. You work around it with less sound, and everyone in the room can hear the gap.

The client's view

The client does not see the warehouse. They see dirty cases, taped cables and a crew that fixes things during doors. That is what they remember when they book again.

Field rule
If you touched it, you own it. Put it back clean, counted and working, or tag it as faulty. Never put it back and say nothing.

02Check-out and check-in

Technician ticking off a check-in sheet beside flight cases
Count out, count back, against the same list. Missing kit is reported the same night.

You cannot look after kit you cannot count. The whole system is one list used twice: count out against it, count back against it. The difference is what went missing or broke on the job.

PICK LISTwhat the job needs COUNT OUTtick every line THE SHOWkit gets used COUNT BACKsame list, same order STOCK SHEETout, back, difference MISSING OR DAMAGED? REPORT IT THE SAME NIGHT
One list, used twice. The gap between "out" and "back" is the only thing the stock sheet exists to find.
  1. Pick from the written list, not from memory. Tick each line as the item goes in the case or on the trolley.
  2. Count out with a second person where you can. Count the small things: XLRs, power leads, clamps, stands, adaptors, batteries. They are the first to walk away.
  3. Count back at the venue before you leave, not at the warehouse. A missing lead is easy to find while the room is still set up.
  4. Fill in the stock sheet with the back count and sign it.
  5. Report the gap that night. Message the crew chief with the item, the quantity, the last place you saw it. By next morning nobody remembers.

Try it: check this rig back in

The rig below went out on the pick list. Type how many of each came back. The status shows what is missing.

ItemOutBackStatus
Speaker tops2—
Subs2—
Mixer1—
XLR cables6—
Power leads2—
Microphone1—
Mic stand1—
15
items out
0
items back
15
missing
Enter the back count for each line.
Field rule
Count back before you leave the venue. A missing item reported the same night can still be found. A week later it is gone.

03Transport

Truck loaded with flight cases strapped against the bulkhead
Heavy cases on the floor against the bulkhead, strapped tight, nothing loose.

The road does more damage than the show. A truck moves, brakes, corners and hits potholes for hours. Kit that is loose or badly stacked takes every one of those knocks.

CAB BULKHEAD SUB SUB SUB AMP RACK TOP TOP CABLE CASE STANDS LIGHTS DJ CASES NOTHING ON TOP SOFT BAGS STRAPSTRAP HEAVY LOW AND FORWARD · LIGHT HIGH · NOTHING LOOSE
Side view. Heavy boxes on the floor against the bulkhead, lighter cases on top, straps across the load every metre or so. A DJ case has its own space with nothing on its lid.
  1. Close and latch every case. An open lid sheds dust and rattles, and a half-latched case can open in a corner.
  2. Heavy at the bottom and against the bulkhead. The bulkhead is the wall behind the cab. In a hard stop the load pushes forward, and that wall stops it, not the cab.
  3. Strap it. Ratchet straps across the load, over the top, pulled tight, with no gaps for it to slide into.
  4. Nothing loose. Stands, clamps and lead bags go in a case or a bag, never rolling on the floor.
  5. Speakers face-down, or as the case allows. Follow how the box was designed to sit. Drivers and grilles stay off hard surfaces and off the strap.
  6. Nothing stacked on a DJ case lid. The lid flexes and the gear inside takes the load.

B&W runs 3 sound trucks. Each truck has its own load plan. Learn the plan for the truck you are on and load to it every time, so the next crew can find everything blind.

At B&W each Pioneer XDJ-RR travels in its own flat flight case. The case is the dust cover and the shock protection. Lid on and latched the moment the set is over.

Safety
Never lift a heavy sub alone. Two people, bend the knees, and use a trolley or the tail lift if there is one. Never ride in the back of the truck.

04Speakers and amps

A speaker is a paper or plastic cone on a coil of fine wire, in a box. It is tougher than it looks and easier to ruin than it looks. Amps are the opposite: heavy, but they die from heat.

Speakers

POWER AMPfan COOL AIR IN HOT AIR OUT front: dust filter hererear: keep clear NEVER BLOCK A VENT · NEVER DRAPE CLOTH OVER AN AMP · CLEAN THE FILTER
An amp breathes. Air in at the front through the filter, out at the back. Block either and it overheats and shuts down mid-show, or fails.

Amps

Field rule
Brush the grilles. Listen at low level. Keep the amp's vents clear. Case it cool.

05Mixers, DJ kit and turntables

Mixers and DJ gear are full of small moving parts: faders, pots, switches, jacks and a stylus the size of a grain of sand. They fail from dust, drink and rough handling, and they fail in the middle of a set.

Dust covers on

Cover every mixer and deck the moment the set ends. Dust inside a fader is what makes it crackle a year from now.

No drinks on the desk

Liquid goes through the fader slots straight onto the circuit board. Put drinks on a separate table, a metre from the desk. Tell guests and performers politely.

Contact cleaner, by the tech

Crackly faders and pots are cleaned only with the right contact cleaner, and only by the tech. Not WD-40. It leaves a film that attracts dust and makes the problem worse.

Stylus care

Lift the needle off the record before you touch the deck. Brush the stylus front to back with its brush, never sideways. Put the guard on when it is cased. A bent stylus cannot be fixed.

USB ports

Plug straight in, no bending or levering. Cap or tape unused ports in dusty venues. A damaged port can cost a whole mixer board.

Firmware in the warehouse

Update firmware in the warehouse, test it, and only then load the kit. Never update on site, where a failed update leaves you with a dead unit and no time.

WAREHOUSE Time to test itSpare unit on the shelfNobody is waiting UPDATE HERE VENUE, SHOW DAY Doors in 40 minutesNo spare, no timeA bad update is a dead desk DO NOT UPDATE
If an update would be nice to have, do it at the warehouse. On site, the version that worked yesterday is the right version.
Never
Do not spray WD-40 or any household cleaner into a mixer, fader or deck. If it crackles, tag it. The tech cleans it with the right product.

06Lights and effects

Lights, haze and CO2 are what the client remembers visually, and they are the kit that gets dirtiest. Haze fluid leaves a film on every lens and every fan it touches. Gas cylinders add a safety job to the cleaning job.

Lights

Smoke and haze machines

WALL CHAIN OR STRAP UPRIGHT AND SECURED LYING LOOSEIT CAN ROLL, FALL, OR LOSE ITS VALVE BEFORE EVERY JOB Hose: no cuts, no bulges Connections: tight, no hiss Valve closed when not in use Cylinder counted out and back Out of sun and heat
Cylinders stand upright and are secured so they cannot fall. A falling cylinder can break its valve and become dangerous. Hoses are checked on every job.

B&W carries 4 smoke machines and 4 CO2 jets. Each smoke machine goes back in its case with the maker's fluid noted on the lid. CO2 cylinders are counted out and back like any other kit.

CO2 safety
Never carry a cylinder by the valve. Never leave one loose in a vehicle. Never use a hose with a cut or a bulge. Tag it and tell the crew chief.

07Batteries and wireless

Wireless mics in a case beside a battery charger
Rechargeables charged and rotated, alkalines out after every show, transmitters back in their case.

Most wireless failures are not radio failures. They are flat batteries, a loose battery door or a corroded contact. The fix is a routine, not a clever technique.

CHARGEDin the shelf box IN THE MICfor this show only TAKEN OUTafter every show CHARGER · MARK THE DATE OLDEST CHARGED PACK GOES OUT FIRST
Batteries travel in a circle. Out of the transmitter, onto the charger, into the box, back into the transmitter. Nothing lives in the transmitter between shows.

B&W's Shure wireless (2 handhelds and 4 Countryman headsets) is arriving. When it lands, its charging, battery and case routine goes on the same schedule as everything on this page.

Field rule
After the show, batteries come out. Alkalines go in the bin, rechargeables go on the charger, and the transmitter goes in its case.

08Faults, repairs and the maintenance schedule

Everything above fails sometimes. What matters is that a fault is found, recorded and fixed, and that faulty kit does not go back on the shelf looking healthy.

FAULT FOUNDbuzz · crack · dead RED TAGon the item REPAIR LOGdate · item · fault · who TECH FIXESand tests it BACK INSTOCK FAULTY KIT NEVER GOES BACK INTO STOCK UNTIL THE TECH CLEARS THE TAG
A red tag is a stop sign. The tag stays on until the tech has fixed, tested and written it up.

The repair log

One line per fault, written in the log at the warehouse or sent to the crew chief. Four things, always.

DateItemFaultWho found it
24 OctSub 2, left of rackRattle at low level, grille looseThabo
24 OctXLR 10 m, number 3Crackle when bent at the plugAnele

The maintenance schedule

WhenWhatWho
After every showCount back. Wipe down. Batteries out. Fans and vents clear. Covers on. Faults tagged and logged.Whole crew
WeeklyBrush speaker grilles. Check amp dust filters. Charge all rechargeables. Check cases and latches.Warehouse crew
MonthlyClean light lenses and fans. Flush smoke and haze machines. Check CO2 hoses and cylinder storage. Test every cable.Crew chief and tech
YearlyFull service of amps, mixers and desks (contact cleaner, firmware, fans). Replace worn straps, latches and wheels. Electrical safety test of all mains leads and distros by a qualified person.Tech and electrician

The end-of-show checklist

Tick every line before you leave the venue. Print it, tape it in the truck, use it every time.

  1. Count back against the pick list
    Every line, small items included. Note anything missing.
  2. Batteries out
    Alkalines in the used box, rechargeables on the charger, transmitters in their case.
  3. Wipe down and cover
    Grilles brushed, desks and decks covered, drinks gone from the desk area.
  4. Amps cooled and vents clear
    Power down, let them cool, then case them.
  5. Cases closed and latched
    DJ cases shut, nothing stacked on the lids.
  6. CO2 and haze safe
    Valves closed, cylinders upright and secured, haze machines capped.
  7. Faults tagged and logged
    Red tag on the item. Date, item, fault and your name in the repair log.
  8. Load to the plan and strap
    Heavy low and forward, nothing loose, straps tight.
  9. Stock sheet signed
    Back count filled in. Missing items reported to the crew chief that night.
0 of 9 done.
Field rule
Red tag it, log it, never return faulty kit to stock. The next crew trusts the shelf. Do not make a liar of it.

09Check what you learnt

Ten questions. Pick an answer for each, then press Mark my answers. You need 8 out of 10 to pass this module. You can retry as often as you like.

Answer key

    Photos: product images courtesy of the manufacturers (RCF, Neutrik) and their distributors; scene photographs are AI-generated illustrations and do not show B&W Productions equipment or events.